Fibre, leased lines, and 4G/5G backup with clear repair terms, static IP options and a named support contact
Business broadband is not home broadband with a different sticker. The connection itself might use the same fibre, but the contract behind it is fundamentally different. Depending on the package, business broadband can include a service level agreement, a defined repair target, a static IP address, and a support route that does not involve a chatbot queue. Not every business package includes all of these, so we check the actual terms before you sign.
Home broadband advertises "up to" speeds and offers "best effort" service. That means your provider will try to keep you connected, but if it goes down on a Monday morning, there is no obligation to fix it quickly. Higher-grade business services, such as leased lines and some premium broadband care levels, add contractual commitments: minimum speeds, a defined availability target and service credits if those targets are missed.
For any business running VoIP phones, cloud software, card machines, or remote access, the difference matters the moment something goes wrong.
Connectivity checked, set up and monitored
We do not sell broadband based on your postcode and hope for the best. Before recommending anything, we check:
An SLA (Service Level Agreement) is a contractual guarantee. It defines what uptime percentage your provider commits to (leased lines are often quoted at 99.9% or higher), how quickly faults must be responded to or repaired (this varies by product and care level), and what compensation you receive if those targets are missed (service credits applied to your bill). Without an SLA, your provider has no obligation beyond "we will try to fix it when we can."
Best effort means your provider will do their best but guarantees nothing. Most consumer and many cheap "business" broadband packages operate on best-effort terms. If the connection drops, repair could take hours or days depending on workload. There is no contractual fix time and no compensation for downtime. For a home Netflix connection, that is fine. For a business losing revenue every minute it is offline, it is not.
Even with an SLA, a single connection is still a single point of failure. The fibre cable can be cut during road works. The exchange can have a fault. The ISP can have a routing issue. An SLA guarantees you will be compensated and prioritised for repair, but it does not keep you online during the outage. For businesses where any downtime costs money, a second connection (usually 4G/5G) is the only real answer.
If your business uses VoIP phones, takes card payments, or relies on cloud software, the answer is almost always yes. The cost of a 4G/5G failover router and a data SIM is typically less than one hour of downtime costs most businesses. The router monitors your primary connection and switches to cellular once it detects a fault, usually within seconds to a minute depending on how it is configured. Calls in progress may drop, but new calls and card payments can carry on.
VoIP is more sensitive to connection quality than almost anything else your business does. A web page loads fine on a connection with occasional packet loss. A voice call sounds choppy, robotic, or drops entirely. If you are deploying cloud phone systems, the broadband connection needs to support it properly: low latency, low jitter, and QoS (Quality of Service) configured on the router to prioritise voice traffic above file downloads and web browsing.
This is one of the most common problems we see. A business complains about slow internet or poor call quality. They blame the broadband. But when we test, the connection at the router is fine. The problem is the Wi-Fi: too few access points, dead spots in meeting rooms, interference from neighbouring networks, or a consumer router trying to cover a space it was never designed for. Upgrading broadband does not fix a Wi-Fi coverage problem.
We can advise on broadband, routers, 4G/5G failover, and supplier coordination remotely across Ireland and the UK. Physical surveys, router installation, signal testing, and onsite troubleshooting cover Northern Ireland and the Republic of Ireland.
For businesses outside Northern Ireland, we can review your current setup remotely, recommend a package, coordinate with your supplier, and configure preconfigured routers shipped to site. For businesses in Northern Ireland, we do the full job: survey, install, configure, test, and support.
The fastest advertised download speed is not always the best business connection. We look at upload capacity, latency, packet loss, repair targets, service-level commitments and whether the line supports the cloud systems, voice traffic and backups used by the business.
We also check the local network. Double NAT, poor DNS, overloaded routers, Wi-Fi interference and incorrect MTU settings can all make a good circuit appear unreliable. For voice and other real-time services, consistency is usually more important than a headline speed.
Where downtime would stop trading, we normally discuss a separate backup path using another carrier or technology, such as 4G, 5G or Starlink. The router must detect failure, move traffic safely and return to the primary service without creating repeated flapping or broken sessions.
Technical review: Prepared and reviewed by Kieran Bourquin, Drakos Systems. Last reviewed .
A connection sold on business terms. Depending on the package, that can include a service level agreement, a defined repair target, a static IP address and a support route designed for businesses. It uses the same underlying infrastructure as home broadband in many cases, but the contract terms and support obligations are different.
It sets out what your provider commits to: an availability target, how quickly faults are responded to or repaired, and the service credits due if those targets are missed. Leased lines are often quoted at 99.9% availability or higher, while broadband care levels vary by package. We check the actual terms for your address before recommending anything.
If your business loses money when the connection drops (VoIP phones stop, card machines fail, cloud systems are inaccessible), yes. The cost of a failover router and a data SIM is typically less than one hour of downtime. A correctly configured router switches automatically once it detects a fault, usually within seconds to a minute.
Yes, but the connection needs to support it. VoIP needs low latency, low jitter, and consistent bandwidth. If the connection is congested, calls sound choppy or drop. QoS configuration on the router (prioritising voice over other traffic) is essential for reliable call quality.
With a business connection and SLA, your provider must investigate and repair within the agreed timeframe (typically 4-8 hours). With 4G/5G failover, your business stays online automatically while the primary line is repaired. Without failover, you wait.
You need one if you use a VPN for remote access, host anything on your network (even CCTV with remote viewing), run a mail server, or have specific firewall rules tied to your IP address. Most business connections include at least one static IP.
Yes. We can review your current connection, recommend changes, coordinate with your supplier, configure routers remotely, and troubleshoot issues without being onsite. This is available across Ireland and the UK.
Yes, throughout Northern Ireland. We supply, configure, and install business-grade routers with IDS/IPS, VLAN support, QoS, and 4G/5G failover. For locations outside Northern Ireland, we can ship preconfigured routers with instructions or remote setup support.
Yes. Northern Ireland is our base and where we provide full onsite service: site surveys, router installation, signal testing, Wi-Fi installation, and ongoing support.
Yes, for remote services: broadband advice, router configuration, supplier coordination, and 4G/5G failover planning. Onsite installation in the Republic of Ireland is expanding. Contact us to discuss your location.
Tell me what you have now and what is not working. I will tell you whether the problem is broadband, Wi-Fi, router configuration, or something else entirely. No obligation.
Serving Belfast, Lisburn and Northern Ireland. Speak directly with the person who scopes, installs and supports your system. Onsite and remote support across Northern Ireland and the Republic of Ireland. Selected services are available remotely across England, Scotland and Wales.