Practical IT support for established and growing businesses that need reliable systems, responsive support and clear ownership of their technology. Based in Belfast. Working across Northern Ireland.
Drakos Systems provides managed IT support for Northern Ireland businesses that need practical help, reliable systems and someone available when things go wrong. This is not a remote helpdesk where you get a new technician every time you call. You deal with one person who knows your setup.
We cover small offices, farms, rural businesses, retail premises, and professional services firms across Belfast, Lisburn, Newry, Derry and all of Northern Ireland.
Most issues resolved remotely using secure screen sharing. Quick response, no waiting for a site visit for everyday problems.
When remote support is not enough, we come to you. Hardware issues, network cabling, router setup, and physical installs covered across NI.
Background monitoring of Windows PCs and laptops. Issues flagged before they cause problems. Drive health, update status and security alerts reviewed.
Setup, configuration, licences, email, Teams, SharePoint and OneDrive. Security settings including MFA, spam filtering and admin access controls.
Regular update checks and patching for Windows devices. Outdated software is one of the most common ways attackers get in.
Windows Defender configuration, browser hardening, MFA enforcement, controlled folder access and BitLocker encryption on business devices.
Diagnosing broadband faults, router configuration and Wi-Fi troubleshooting. We identify whether the problem is the line, the router or something on the network.
Support for VoIP phone systems as part of managed IT. Call quality issues, routing changes, user additions and handset support all handled in one place.
We offer tiered support options to suit different business sizes and budgets. See our managed IT and cyber security packages page for a full breakdown, or ring us to discuss what would suit your business.
We are based in Belfast and support businesses across Northern Ireland. You get a direct number for the person managing your IT, not a ticket reference. We know your setup, your users and your quirks. When something breaks, you do not have to explain the situation from scratch.
Tell us how many devices you have, what your current setup looks like, and what problems you keep running into. We will give you a straight answer on what we can do and what it would cost.
Managed IT support covers remote and onsite help when things go wrong, proactive monitoring of your devices, Windows updates, Microsoft 365 support, security checks, and a named contact who knows your systems. The exact scope depends on the package you choose.
Yes. We are based in Belfast and provide onsite support across Northern Ireland where remote support is not sufficient. Most issues can be resolved remotely, but for hardware problems, network installations or on-site security work, we come to you.
Yes. We provide Microsoft 365 setup, configuration, licence management and ongoing support. This includes email, SharePoint, Teams, OneDrive and security settings such as MFA, conditional access and spam filtering.
We aim to respond within 4 hours for most support issues during business hours. Critical problems affecting the whole business are treated as urgent. You contact us directly, not a helpdesk.
Based in Belfast. Working across Northern Ireland. Direct contact. Onsite support across NI. Remote support where suitable. No lead marketplace. No anonymous subcontractor chain.