Managed IT Support for Northern Ireland Businesses
Practical IT support for established and growing businesses that need reliable systems, responsive support and clear ownership of their technology. Serving Belfast, Lisburn and Northern Ireland.
Request a managed IT support review
Drakos Systems provides managed IT support for Northern Ireland businesses. Tell us your setup and we will explain what we can do and what it would cost. Serving Belfast, Lisburn and Northern Ireland, direct contact.
Request an IT Support Proposal
Tell us about your business and we will explain what we can do. No obligation.
What We Provide
Drakos Systems provides managed IT support for Northern Ireland businesses that need practical help, reliable systems and someone available when things go wrong. This is not a remote helpdesk where you get a new technician every time you call. You deal with one person who knows your setup.
We cover small offices, farms, rural businesses, retail premises, and professional services firms across Belfast, Lisburn, Newry, Derry and all of Northern Ireland.
Systems managed through one contact
What Is Included
Remote Support
Most issues resolved remotely using secure screen sharing. Quick response, no waiting for a site visit for everyday problems.
Onsite Support
When remote support is not enough, we come to you. Hardware issues, network cabling, router setup, and physical installs covered across NI.
Device Monitoring
Background monitoring of Windows PCs and laptops. Issues flagged before they cause problems. Drive health, update status and security alerts reviewed.
Microsoft 365 Support
Setup, configuration, licences, email, Teams, SharePoint and OneDrive. Security settings including MFA, spam filtering and admin access controls.
Windows Updates and Patching
Regular update checks and patching for Windows devices. Outdated software is one of the most common ways attackers get in.
Security Configuration
Windows Defender configuration, browser hardening, MFA enforcement, controlled folder access and BitLocker encryption on business devices.
Broadband and Router Support
Diagnosing broadband faults, router configuration and Wi-Fi troubleshooting. We identify whether the problem is the line, the router or something on the network.
VoIP Support
Support for VoIP phone systems as part of managed IT. Call quality issues, routing changes, user additions and handset support all handled in one place.
Device protection and patching are covered in more detail on our managed endpoint security page.
Support Packages
We offer tiered support options to suit different business sizes and budgets. See our managed IT and cyber security packages page for a full breakdown, or ring us to discuss what would suit your business.
How We Take On Your IT
- Discovery: we list your devices, users, Microsoft 365 setup, network equipment, software and current suppliers.
- Risk review: we check the basics that cause most problems, such as missing updates, weak sign-in protection, old accounts and unsupported devices.
- Agreed scope: we agree in writing what the support plan covers, the support hours and how to report problems.
- Documentation: we record how your systems are set up, so support does not depend on one person's memory.
- Ongoing maintenance: updates, monitoring, user changes and supplier coordination, as agreed.
- Reporting: regular summaries of what was done and anything that needs a decision from you.
Moving From Another IT Provider
If you already have an IT company, the handover matters as much as the support. We ask for the administrator accounts (Microsoft 365, your domain, firewall and Wi-Fi), the list of licences and renewal dates, backup details and any documentation, then plan the changeover so nothing is left without an owner. If your current provider has stopped responding, we start from what you control: your Microsoft 365 admin access, your domain registration and the equipment on site.
What the Support Plan Covers, and What Is Quoted Separately
The support plan covers day-to-day help, maintenance and the agreed monitoring. Software licences, new equipment and projects, such as an office move, a Microsoft 365 migration or a new network, are quoted separately so you can see what each one costs. Support hours and response targets are set out in your agreement; there is no unlimited or round-the-clock helpdesk unless your agreement says so.
Related services: Microsoft 365 security review, cyber security, business firewalls, business Wi-Fi, VoIP support and IT and security packages.
Who This Is For
- Growing businesses without a dedicated in-house IT person
- Growing organisations of roughly 10–250 users and devices across Belfast, Lisburn, Derry, Newry and Northern Ireland, with smaller and larger requirements assessed based on fit
- Farms and rural businesses that need reliable connectivity and device support
- Professional services firms handling client data that need security taken seriously
- Businesses currently paying for IT support that is too slow, too distant or too generic
Why Choose Drakos Systems
We are based in the Greater Belfast and Lisburn area and support businesses across Northern Ireland. You get a direct number for the person managing your IT, not a ticket reference. We know your setup, your users and your quirks. When something breaks, you do not have to explain the situation from scratch.
Example of Completed Work
Supplier Clean-Up: Numbers, Porting and Documentation
Task: Sort out telecoms inherited from several suppliers, where some numbers had never been fully ported and still relied on forwarding, and nobody was clear who supported what.
Work completed: Infrastructure audit, number ownership checks, full number porting, removal of legacy forwarding, a firewall review, QoS configuration, documentation and user training.
Talk to Us About Your Setup
Tell us how many devices you have, what your current setup looks like, and what problems you keep running into. We will give you a straight answer on what we can do and what it would cost.
Frequently Asked Questions
What does managed IT support include?
Managed IT support covers remote and onsite help when things go wrong, proactive monitoring of your devices, Windows updates, Microsoft 365 support, security checks, and a named contact who knows your systems. The exact scope depends on the package you choose.
Do you provide onsite IT support across Northern Ireland?
Yes. We are based in the Greater Belfast and Lisburn area and provide onsite support across Northern Ireland where remote support is not sufficient. Most issues can be resolved remotely, but for hardware problems, network installations or on-site security work, we come to you.
Can you support Microsoft 365 for a small business?
Yes. We provide Microsoft 365 setup, configuration, licence management and ongoing support. This includes email, SharePoint, Teams, OneDrive and security settings such as MFA, conditional access and spam filtering.
How quickly do you respond to IT problems?
Response targets and support arrangements depend on the selected service and support agreement. Critical problems affecting the whole business are treated as urgent. You contact us directly, not a helpdesk.
Related Pages
- Managed IT and cyber security packages Northern Ireland - support tiers explained
- Cyber security and threat prevention Northern Ireland
- VoIP phone systems Northern Ireland - pair IT support with a managed phone system
- Managed IT and telecoms support contracts
- What does managed IT support include?
Serving Belfast, Lisburn and Northern Ireland. Speak directly with the person who manages your systems. One point of contact for remote and onsite support.