Managed IT and Cyber Security Packages for Northern Ireland Businesses
Three clear support tiers. IT support and cyber security handled together, with one point of contact across all of it.
Ask about managed IT and cyber security packages
Drakos Systems provides tiered managed IT and cyber security support for Northern Ireland businesses. One point of contact, with consolidated billing where available.
Why IT Support and Cyber Security Should Be Combined
When your IT support and your security are handled by different people, things fall through the gaps. Updates do not get applied. Security settings get undone after a software change. Nobody notices a monitoring alert because it landed in the wrong inbox.
We handle both together. One person knows your devices, your network, your email setup and your security posture. When something changes, or when something looks wrong, there is no passing it between teams.
Security controls help reduce business risk
Package 1: Essential Support
A simple starting point for businesses that need help with one or two devices and want the basics looked after properly.
- Remote IT support for Windows PCs and laptops
- Basic device monitoring and health checks
- Windows security checks and update reviews
- Windows Defender configuration
- Browser hardening (SmartScreen, HTTPS enforcement)
- DNS filtering where suitable for the setup
- Monthly summary of activity and device status
- Optional: phishing awareness training add-on
Suitable for sole traders and very small businesses with one to three devices.
Package 2: Business Secure
The recommended package for growing businesses that want IT support and cyber security handled together.
- All of Essential Support
- Managed IT support with priority response
- Device monitoring across all managed endpoints
- Microsoft 365 support and security configuration
- DNS threat filtering
- Managed router or firewall support
- Endpoint security checks and hardening
- Threat prevention and suspicious activity monitoring
- Security awareness training for staff
- Phishing simulation campaigns
- Monthly security and activity report
Suitable for small businesses of 3 to 20 staff handling client data, financial records or cloud-based systems.
How device protection, detection and patching work is explained on our managed endpoint security page.
Package 3: Business Secure Plus
The stronger package for businesses that need more protection, better continuity and regular security improvement.
- Everything in Business Secure
- VoIP phone system support included
- Broadband failover planning and support
- Managed firewall or gateway setup and ongoing management
- Advanced phishing training and more frequent simulations
- Threat intelligence review and security improvement plan
- Quarterly review call with written recommendations
- Incident response guidance and support
Suitable for businesses that rely heavily on email, VoIP, cloud systems or remote staff, or that have had a security incident and want a stronger posture going forward.
Pricing
Pricing is based on the number of devices and users, and the scope and price are confirmed at quote. The quote shows what is included, what is optional and anything that is charged separately, such as licences, equipment or project work.
| Item | Included in support packages | Optional add-on | Confirmed at quote |
|---|---|---|---|
| Remote IT support for Windows PCs and laptops | All packages | Support hours and response targets | |
| Microsoft 365 support and security configuration | Business Secure and Business Secure Plus | Number of users and licences | |
| Device monitoring and Windows update checks | All packages (basic in Essential Support) | Which devices are covered | |
| Endpoint protection (Windows Defender set-up and hardening) | All packages; hardening checks from Business Secure | Managed endpoint protection with detection and response, where licensed | Licence type and device count |
| DNS filtering | All packages, where suitable for the setup | Network or device-level setup | |
| Staff training and phishing simulations | Business Secure and Business Secure Plus | Phishing awareness training for Essential Support | Number of users |
| Managed router or firewall | Support from Business Secure; setup and ongoing management in Business Secure Plus | Equipment and site | |
| VoIP phone system support | Business Secure Plus | Available separately | Users and platform |
| Managed detection and response (specialist partner service) | Yes | Supported devices and response terms | |
| Email, identity and mobile protection | Yes | Modules and licences | |
| Licences, hardware and projects | Always quoted separately |
Get a Quote
Tell us how many devices and users you have, what software you use and what your current setup looks like. We will recommend the right package and give you a clear monthly price.
Frequently Asked Questions
What is included in the Business Secure package?
Business Secure includes managed IT support, device monitoring, Microsoft 365 support, DNS threat filtering, managed router or firewall support, endpoint security, threat prevention, security awareness training, phishing simulations and monthly reporting. It is the recommended package for growing businesses that want IT support and cyber security handled together by one point of contact.
How much does managed IT support cost for a small Northern Ireland business?
Pricing depends on the number of devices and users. Contact us with your setup details and we will give you a clear monthly price with no hidden extras. Many growing businesses find a combined IT and cyber security package more cost-effective than managing separate providers for each.
Can I add phishing training to my IT support package?
Yes. Security awareness training and phishing simulations are included in Business Secure and Business Secure Plus packages. They can also be added as an optional extra to the Essential Support tier. Training is delivered in short, practical modules suitable for non-technical staff.
Do you provide onsite IT support across Northern Ireland?
Yes. We are based in the Greater Belfast and Lisburn area and provide onsite support across Northern Ireland where remote support is not sufficient. Most everyday issues are resolved remotely, but hardware problems, network installations and on-site security work are handled with a site visit.
Serving Belfast, Lisburn and Northern Ireland. Direct contact. Onsite support across NI. Remote support where suitable.