We do not just install and leave. We support, maintain, document and secure the systems your business relies on.
This is for businesses that want ongoing support, maintenance and threat prevention, not just a one-off installation.
A support contract means you have a named person responsible for your IT, phones, broadband, Wi-Fi, firewall, and security. Not a helpdesk. Not a ticket system that takes three days. One person who knows your setup, answers the phone, and deals with the problem whether it is a user locked out, a broadband fault, a phone routing change, or a suspicious alert on the firewall.
It means your systems are monitored, patched, documented, and maintained. When something breaks, we usually know before you do. When something needs changing, you ring me and it gets done. When a supplier tries to blame someone else for a fault, I deal with them so you do not have to.
Onsite support: all of Northern Ireland. Belfast same-day in most cases.
Remote support: available across Ireland and the UK. VoIP, firewall, DNS filtering, user management, and endpoint hardening do not require site visits.
Tell me what you have and what is not working. I will review it and tell you what a support contract would cover, what it would cost, and whether it makes sense for your business. No obligation.
Based in Belfast. Working across Northern Ireland. Direct contact. Onsite support across NI. Remote support across Ireland and UK where suitable. No lead marketplace. No anonymous subcontractor chain.
It depends on the number of users and systems covered. Most contracts fall between £25 and £50 per user per month. That includes remote and onsite support, monitoring, firewall management, backup checks, and vendor liaison. We will give you an exact figure after reviewing your setup.
You get a named contact who knows your systems. The contract covers remote support, onsite visits, monitoring, firewall management, backup checks, user moves and changes, and vendor liaison. Everything is documented so nothing falls through the cracks.
We target a 4-hour response for priority issues such as systems down or security alerts. Standard requests are handled same-day. Planned work like user changes or configuration updates is completed next business day.
Yes. One contract covers all your IT and telecoms systems with a single point of contact. That includes phones, Wi-Fi, CCTV, broadband, firewall, and user support. No more chasing five different suppliers when something breaks.
Contracts are typically 12 months to start. After the initial term, you can switch to monthly rolling. Cancellation requires 30 days notice after the first period. We keep clients by doing good work, not by locking them in.