Managed IT and Telecoms Support Contracts
We do not just install and leave. We support, maintain, document and secure the systems your business relies on.
What a Support Contract Means
This is for businesses that want ongoing support, maintenance and threat prevention, not just a one-off installation.
A support contract means you have a named person responsible for your IT, phones, broadband, Wi-Fi, firewall, and security. Not a helpdesk. Not a ticket system that takes three days. One person who knows your setup, answers the phone, and deals with the problem whether it is a user locked out, a broadband fault, a phone routing change, or a suspicious alert on the firewall.
It means your systems are monitored, patched, documented, and maintained. When something breaks, we usually know before you do. When something needs changing, you ring me and it gets done. When a supplier tries to blame someone else for a fault, I deal with them so you do not have to.
Systems managed through one contact
What Is Included
IT and network support
- Device monitoring (servers, workstations, routers, switches, access points)
- Patch management and OS updates verified
- User account management (new starters, leavers, password resets, permission changes)
- Firewall rule review and IDS/IPS monitoring
- DNS threat filtering managed and reviewed
- Endpoint security verified (encryption, Defender, Controlled Folder Access)
- Broadband and router monitoring with alerting
- Supplier liaison when the broadband provider or phone carrier needs chasing
VoIP and telecoms support
- User changes (add, remove, update extensions, voicemail, routing)
- Call routing updates documented and applied
- Call quality monitoring and troubleshooting
- Mobile app and softphone support for remote workers
- Number porting managed when needed
- Auto-attendant and greeting updates
- Handset replacement and configuration
Wi-Fi and network maintenance
- Access point monitoring (uptime, client count, interference)
- Firmware updates and configuration changes
- Guest portal management
- VLAN and network segmentation maintained
- Coverage issues investigated and resolved
- New access points added as the business grows
CCTV and physical security
- Camera health monitoring (online status, storage capacity)
- NVR and recording verification
- Remote viewing access maintained
- Firmware updates on cameras and recorders
- Additional cameras added when needed
Threat prevention and firewall
- DNS filtering policy reviewed and updated
- Firewall rules audited regularly
- IDS/IPS alerts reviewed
- Endpoint hardening maintained on the devices covered by your agreement
- Email security (SPF, DKIM, DMARC) monitored
- Monthly blocked threats summary provided
What This Means for Your Business
- Fewer unknown devices on your network
- Safer remote access for staff
- Better firewall rules, reviewed regularly
- Malicious domains blocked before they cause damage
- Users set up and removed properly when staff change
- Less chance of old accounts being left open
- Clearer support when something breaks
- One person who knows the setup
- Documentation kept current so the next change is not a guessing game
Who This Is For
- Businesses tired of being passed between IT, phone, and broadband suppliers
- Businesses without an internal IT team
- IT managers who need a practical local partner for NI onsite work
- Companies with VoIP, Wi-Fi, broadband, CCTV, and firewall issues that nobody owns
- Businesses that want ongoing support, not one-off fixes that leave nobody responsible
- Professional services, retail, hospitality, construction, farms, clinics, and warehouses
What Problems This Prevents
- Old user accounts left active after someone leaves the business
- Phones breaking after broadband or router changes because nobody checked VoIP
- Wi-Fi being blamed when the actual problem is the broadband line
- Broadband suppliers blaming internal equipment while nothing gets fixed
- CCTV going offline without anyone noticing until something happens
- Firewall rules never being reviewed or updated
- Call routing becoming undocumented and impossible to change without guesswork
- Suppliers passing blame around while you sit in the middle with a broken system
How It Works
- You tell me what systems you have and what is not working well
- I review the current state (remotely or onsite depending on what is needed)
- I explain what should change, what it would cost, and what you get for that
- If you go ahead, we agree a monthly support arrangement covering everything above
- From that point: I monitor, maintain, document, and support your systems. You ring me when you need something.
Coverage
Onsite support: all of Northern Ireland. Onsite attendance is arranged to suit the issue and your support agreement.
Remote support: available across Ireland and the UK. VoIP, firewall, DNS filtering, user management, and endpoint hardening do not require site visits.
What We Support
Review My IT, Phones, Broadband and Security Setup
Tell me what you have and what is not working. I will review it and tell you what a support contract would cover, what it would cost, and whether it makes sense for your business. No obligation.
Serving Belfast, Lisburn and Northern Ireland. Speak directly with the person who scopes, installs and supports your system. Onsite and remote support across Northern Ireland and the Republic of Ireland. Selected services are available remotely across England, Scotland and Wales.
Frequently Asked Questions
How much does a managed IT support contract cost?
It depends on the number of users and systems covered and on what the contract includes, such as remote and onsite support, monitoring, firewall management, backup checks and vendor liaison. We give you an exact figure after reviewing your setup.
What does a support contract include?
You get a named contact who knows your systems. The contract covers remote support, onsite visits, monitoring, firewall management, backup checks, user moves and changes, and vendor liaison. Everything is documented so nothing falls through the cracks.
What is your response time?
Response targets and support arrangements depend on the selected service and support agreement. Priority issues such as systems down or security alerts are treated as urgent, and planned work is scheduled with you.
Can I include phones, Wi-Fi and CCTV in one contract?
Yes. One contract covers all your IT and telecoms systems with a single point of contact. That includes phones, Wi-Fi, CCTV, broadband, firewall, and user support. No more chasing five different suppliers when something breaks.
Are we tied into a long contract?
Contracts are typically 12 months to start. After the initial term, you can switch to monthly rolling. Cancellation requires 30 days notice after the first period. We keep clients by doing good work, not by locking them in.