Privacy Policy

Last updated:

1. Who We Are

Drakos Systems ("we", "us", "our") is a Northern Ireland-based provider of business VoIP phone systems, managed IT services, and mobile connectivity solutions. Drakos Systems is a trading name of KMWB Group Ltd, registered in Northern Ireland (company number NI730941), with its registered office at 15 Gilford Road, Portadown, BT63 5EF.

Contact: contact@drakos-systems.co.uk | 028 90 184 600

2. What Data We Collect

We may collect the following personal data when you use our website or services:

  • Contact information: name, email address, phone number, company name
  • Enquiry details: messages submitted through our contact form
  • Technical data: IP address, browser type, pages visited (via server logs)

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes
  • Deliver and support our services
  • Improve our website and user experience
  • Comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases (UK GDPR):

  • Consent: when you submit a contact form or subscribe to communications
  • Legitimate interest: to respond to enquiries and improve our services
  • Contract: to deliver services you have purchased

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact-form information is retained only for as long as reasonably necessary to respond to the enquiry, manage any resulting customer relationship and meet applicable legal or record-keeping requirements. You can ask us to delete your enquiry at any time.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at contact@drakos-systems.co.uk.

7. Cookies and Analytics

We use essential server logs for security and performance monitoring. These are necessary for the site to run safely and do not require consent.

We also use Google Analytics (GA4) to understand how visitors use our website so we can improve it. Google Analytics sets cookies and collects information such as your approximate location, device and browser type, pages viewed and time on site. Google Analytics may process an IP address transiently to derive coarse location information, but it does not log or store individual users' IP addresses in its reporting data. This data helps us measure traffic and improve our content and services.

Google Analytics is a non-essential analytics tool. We use Google Consent Mode v2: the Google tag can load with the page, but analytics storage is denied by default, so no analytics cookies are set and no analytics data is stored on your device until you accept. While storage is denied, the tag may still send basic consent-state and cookieless measurement signals that do not identify you. When you first visit, a banner lets you accept or reject analytics cookies; analytics cookies are only set once you accept. You can change your choice at any time by clearing this site's cookies and site data in your browser, which will make the consent banner appear again.

The legal basis for analytics cookies is your consent. We do not use advertising or remarketing cookies. Analytics data is processed by Google as our processor and may be transferred outside the UK under Google's safeguards. For more detail, see Google's Privacy Policy and Google's browser opt-out add-on.

8. Third-Party Services

We use selected third-party services (such as email hosting and Google Analytics) to deliver and improve our services. These providers are contractually bound to protect your data in accordance with UK GDPR.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security reviews. Services are delivered using selected supplier platforms that hold ISO 27001 certification where applicable.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact & Complaints

If you have questions about this policy or wish to make a complaint, contact us at contact@drakos-systems.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).