What is the Drakos AI Meeting Assistant?

The Drakos AI Meeting Assistant is a built-in feature of our hosted VoIP platform that automatically transcribes every call and meeting, generates smart summaries with key action items, and updates your CRM records — all without any manual effort from your team. It works on desk phones, softphones, and mobile app calls.

How accurate is AI call transcription?

Modern AI transcription engines achieve 90-95% accuracy in standard business conversations. Accuracy improves over time as the system learns your industry terminology, speaker voices, and common phrases. Background noise, strong accents, and overlapping speakers can reduce accuracy, but the technology handles these increasingly well.

Does AI call recording comply with GDPR?

Yes. AI call transcription and recording on the Drakos platform is fully GDPR compliant. Callers are informed that calls are being recorded, transcripts are stored securely with encryption at rest and in transit, access is role-based, and data retention policies can be configured to meet your compliance requirements. Drakos Systems is ISO 27001 certified.

How much does AI transcription cost?

AI transcription and meeting assistant features are included in the Drakos hosted VoIP platform at no additional per-minute charge. There is no separate software to buy and no usage-based billing. The AI features are built into your phone system and available to all users on your account.

Can AI replace my receptionist?

AI virtual receptionists can handle routine call answering, understand caller intent, route calls to the correct person or department, and manage after-hours enquiries. They work best alongside human staff — handling overflow, out-of-hours calls, and simple routing while your team focuses on complex interactions. Drakos Systems is actively developing AI reception solutions for Northern Ireland businesses.

AI in Business Communications NI

Key Takeaways

AI is now built into modern business phone systems — no separate software or complex setup required
The Drakos AI Meeting Assistant automatically transcribes calls, generates summaries, and updates your CRM
Businesses using AI-enhanced communications save 30-60 minutes per person per day on admin tasks
AI call analytics give managers real-time dashboards showing team performance, sentiment, and call patterns
Drakos Systems is leading AI-powered business communications in Northern Ireland — contact us to enable AI features today

AI in Business Communications: Reduce Admin, Boost Productivity

Key Takeaways