VoIP and Business Phone Systems
Cloud VoIP for offices, remote workers and hybrid teams. 028 number porting, desk phones, mobile apps, call routing and ongoing support across Northern Ireland.
Serving businesses across Belfast, Lisburn and Northern Ireland.
Business Phone Systems, VoIP Support and PSTN Switch Off Help
Still using PSTN or ISDN, struggling with your current VoIP provider or approaching the end of a phone contract? Drakos Systems helps Northern Ireland businesses plan the switch, keep existing numbers where possible, and get straightforward ongoing support.
Having problems with your VoIP provider?
Openreach plans to retire traditional PSTN and ISDN lines by . Lines that have not moved to a digital service by then may have limited service. What this means for your business
Belfast, Lisburn and Northern Ireland
Direct Contact
Supplier platforms
OCNA Wireless and Routing & Switching
IT Support
VoIP
Wi-Fi
Microsoft 365
Cyber Security
DNS Filtering
Broadband Failover
CCTV
Everything connected through one provider
Northern Ireland wide
Direct contact
Consolidated billing where available
How can we help?
Still on PSTN or ISDN?
Analogue lines, ISDN2 or ISDN30, an older phone system, alarm or lift lines: we check what is still connected and plan the move.
Check your PSTN/ISDN linesNot getting proper VoIP support?
Whether your calls are dropping, changes take too long or your existing provider is difficult to reach, we can assess your setup and explain the practical options, including for systems supplied by another provider.
Ask us to review your VoIP supportVoIP contract coming to an end?
Before signing another agreement, check your current system, handset rental or finance, number portability and what support is actually included. We can review it and prepare an alternative proposal.
Review your contract options
PSTN & ISDN retirement
Still using analogue lines, ISDN or an older phone system?
The old phone network is being retired. We can review what you have today and identify what actually needs to change, and what can stay. Keep what still makes sense, modernise what does not.
Changing phone providers should not be a headache
A good move starts with a review: your requirements, the current agreement, your numbers and DDI ranges, which handsets can be reused, and how the broadband will carry the calls. We then propose the migration, test it before go-live and stay on as your support contact. Transfer times, charges and number moves depend on your current agreements and providers, so we check them first rather than promise them.
We can assess systems we did not install
Call quality, routing, handsets, softphones and connectivity: we can look at systems supplied by other companies and, where the platform, access and contract allow it, take over ongoing support. How a VoIP support takeover works.
Almost two
decades
decades
Networking, telecoms and IT experience
OCNA
Wireless and Routing & Switching
NI
Northern Ireland Service Coverage
1
Point of Contact
Sound familiar?
Are these problems slowing your business down?
Most businesses we speak to are dealing with at least two of these. Drakos Systems can check what needs fixing first.
Phones cutting out or hard to manage
Unreliable calls, missing features, or a phone system that no longer suits how the business works.
Wi-Fi dead spots affecting staff or customers
Coverage that drops out in key areas, or a system that was never designed properly for the building.
Broadband failure stopping card machines or VoIP
A single line with no backup. When it drops, everything stops.
Staff clicking suspicious emails
Phishing links, fake invoices and supplier impersonation scams are common. Staff training helps reduce the risk.
Microsoft 365 security not reviewed
MFA missing, admin accounts shared, mailbox rules pointing to unknown addresses.
Too many suppliers blaming each other
Phones down, IT says it is broadband, broadband says it is the router. Drakos Systems handles all three.
No clear IT support contact
Different people, different answers, no one who knows the full setup.
Not sure what the PSTN Switch Off means for you
Old phone lines, alarm lines, ADSL and ISDN are being retired. Know what needs to move.
What we do
What do you need help with?
Managed support contracts, onsite installation and ongoing help for everything your business runs on.
Managed IT Support
Remote and onsite IT support for Northern Ireland businesses. Monitoring, Microsoft 365, user support, device management and business continuity.
Business Broadband, Mobile and Failover
Business broadband, multi-network SIMs and automatic 4G or 5G backup. Keep phones, card payments and cloud software running when the main line drops.
Business Network Infrastructure
Secure wired and wireless infrastructure engineered around your operational requirements, security objectives and future growth. Surveys, capacity planning, VLAN design, Cat6 cabling and ongoing support.
Cyber Security and Microsoft 365
Managed packages combining IT support with endpoint security, email security, DNS filtering, firewall controls, phishing training and plain English reporting.
Also available, usually alongside the services above
Threat prevention and security controls
Firewalls and secure routers
Phishing and awareness training
PSTN switch off readiness
Business mobile and SIMs
Human cyber risk suite
White-label installation
Looking for CCTV? Camera supply and installation is delivered through our specialist surveillance brand. See CCTV installation.
Technologies We Work With
We recommend technology based on engineering requirements rather than vendor preference. Platforms we deploy and support include:
Microsoft 365TelavoxYeastar3CXGammaYealinkTP-Link OmadaUbiquiti UniFiTeltonikaPeplinkDrayTek
One contact. Not six.
One contact for IT, phones, internet and security
When IT support, phones, broadband, Wi-Fi, routers and security are handled separately, problems get passed around. Drakos Systems helps bring the setup together, so business owners have one practical point of contact.
When phones stop working, email looks compromised, Wi-Fi drops or a router needs replacing, it helps to deal with someone who understands the whole setup.
Separate suppliers
Phone provider
Broadband provider
IT support company
CCTV installer
Cyber security tool
Wi-Fi installer
VS
Drakos Systems
VoIP and phones
Broadband and failover
Managed IT support
CCTV where needed
Cyber security
Business Wi-Fi
Phones, mobile and remote working
Your business number shouldn't stop at the office door
Take business calls on a desk phone, mobile or laptop, wherever your team works, all on one business identity. Where the platform supports it, staff can keep their personal mobile number private while still using the business number.
Desk phone
Mobile app
Laptop / desktop
Remote worker
Staff-side cyber risk
Drakos Human Risk Suite
Staff are a key part of cyber security. Drakos Systems helps businesses train staff, test phishing awareness, check exposed credentials, track policy acknowledgements and understand risk in plain English.
Risk Health Check
Drakos Risk Health Check
See where staff cyber risk sits before it becomes a bigger problem. Training, simulation and credential data in one view.
CyberCoach
Drakos CyberCoach
Short, practical cyber awareness training for staff. Covers phishing, passwords, MFA, invoice fraud and safe browsing.
Phish Drill
Drakos Phish Drill
Safe phishing simulations that help staff practise spotting risky emails. Manager reports show click rates and trends.
BreachWatch Pro
Drakos BreachWatch Pro
Checks for exposed credentials in known breach data. Helps prioritise password resets and MFA action.
PolicyProof
Drakos PolicyProof
Delivers policies to staff, tracks acknowledgements and keeps clear records for audits and insurance.
ClearView Reports
Drakos ClearView Reports
Plain English reports for owners, managers and compliance discussions. What changed, what needs attention, what to do next.
1
Tell us what is happening
Or what you want to improve. No jargon needed.
2
We check the setup
Phones, broadband, Wi-Fi, routers, Microsoft 365 or security where relevant.
3
We explain the options
Plain English. What is practical, what it costs and what we recommend.
4
Clear quote or plan
For the agreed work or support package.
5
We carry out the work
Properly, with disruption reduced and support in place afterwards.
Why businesses speak to us
Why businesses speak to Drakos Systems
We do not have a lead generation form or a subcontractor chain. You deal directly with the person who designs, installs and supports the system.
Serving businesses across Belfast, Lisburn and Northern Ireland
Direct contact, not a ticket system or helpdesk queue
IT, VoIP, Wi-Fi and cyber security joined together
Plain English advice, not unnecessary jargon
Onsite support across Northern Ireland where needed
One-off projects and ongoing support available
Industries we serve
Technology support for your industry
Legal Firms
Secure comms and call recording
Medical and Dental
Patient appointment systems
Care Homes
Reliable phones and Wi-Fi
Farms and Yards
4G backup and CCTV
Hospitality
Guest Wi-Fi and card machines
Construction
Mobile comms and site CCTV
Retail
Multi-location connectivity
Estate Agents
Mobile and office integration
Finance
Compliance and secure systems
Manufacturing
Production networks
Logistics
Fleet and warehouse support
Education
Wi-Fi, phones and connectivity
Tell us what you need
Choose the closest option and add a line or two. Only your name, email and message are required.
Ready to sort your IT, VoIP or cyber security?
Practical support across Northern Ireland. One direct contact for IT, phones, internet and security across Northern Ireland.
No lead marketplace. No anonymous subcontractor chain. Direct contact with the person who does the work.